Where can I get help about department computer resources?

Check this FAQ page, as well as the additional documentation available on the RCF webpage.

For additional help, you can contact RCF staff by sending an e-mail to rcfsupport@groups.umass.edu.

What is RCF?

RCF stands for Research Computing Facility. We are a resource for any technology-related questions in the Mathematics & Statistics Department. We are located on the 15th floor, and can be reached via e-mail at rcfsupport@groups.umass.edu

How do I get a department account?

Upon arrival to the department, you will receive a welcome letter which contains your account name and how to set your login credentials.

Individuals who are not members of the department MUST find a faculty sponsor to co-sign your authorization.

How do I change my password?

The department now hosts a webportal on which you can change your password. The link to the webportal is included in your welcome letter. If you have lost the link, please email rcfsupport@groups.umass.edu to request it.

I think I forgot my password… help!

Ask one of the RCF staff to send you a password reset link.

I’ve generated too many password failures and now my home IP address has been blocked! How do I get unblocked?

Google the phrase “my ip” (or click here) to find out your public IP address. It should be a series of 4 numbers, separated by “.”s, such as “123.456.789.10”. Copy this address and include it in an email to rcfsupport@groups.umass.edu